Office Adminstration
OFFICE ORIENTATION (a) Large Organisations
(b) Small Offices
(c) Office workers and the Law
(d) Rights and obligations of the employers
(e) Safety in the Office
(f ) Human Relations
RECEPTION
(a) Receiving Visitors
(b) Receiving Goods
(c) Appearance
OFFICE MACHINERY
(a) Typewriters
(b) Duplicating Machine
(c) Office Copier
(d) Mail Handling Machine
(e) Addressing Machine
( f) Calculators
(g) Accounting Machines
(h) Computers
(i) Word Processors
THE POST OFFICE
(a) Postal Services
(b) Miscellaneous Services (T&T)
COMMUNICATIONS
(a) Letters
(b) Memos
(c) Telegram and Cables
(d) The Telephone
COMMERCIAL DOCUMENTS
(a) Documents used for business transactions
(b) Documents used as records
METHODS OF PAYMENT
(a) Payment through the Banking System
(b) Payment through the Post Office
FILING
(a) Definition
(b) Equipment for storing files
(c) Methods of classifications
(d) Some useful filing hints
(e) Computer originating microfilming
(f ) Follow-up filing, reminder system and ticlkler files
RECORD KEEEPING
(a) Indexing
(b) Stock Records
(c) Personnel Records
(d) Wages Records
(e) Factory Records
( f) Petty-Cash Records
(g) Credit and Payment Records
APPOINTMENTS, MEETINGS AND TRAVEL ARRANGEMENTS.
(a) Making Appointments
(b) Meetings
(c) Travel Arrangements
OBTAINING EMPLOYMENT
(a) Sources of job Information
(b) Applying for a job
(c) Following up applications
(d) Interviews
(e) Accepting or declining an offer
(f ) Following up a rejection
(g) First day of work
(h) Resigning
TYPES OF LETTERS
TELEPHONE RECEPTION PROCEDURES
WHEN THE BOSS CRITICIZES
E-MAIL ETIQUETTE
REASONS WHY JOB SEEKERS ARE REJECTED
MAKE EVERYONE A V.I.P
KEEPER OF THE OFFICE MANNERS
SAMPLES OF LETTERS OF VARIOUS CATEGORIES
(a) Letter of Condolence
(b) Letter of Invitation to speak
(c) Letter of Complaint
(d) Sales letter
(e) Persuasive Letter
(f ) Follow-up letter of an interview
(g) A Letter of Direct Request
(h) Letter requesting an interview
( i) A Goodwill message
( j) A Goodnews letter
(k) A Badnews letter
( l) An application
(m) A Resume
